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What to Do if You Need Mental Health Care with BCBSTX

The Pulse
May 2026

Are you feeling depressed, anxious or overwhelmed? You’re not alone. Stress, grief, relationship issues, job loss or illness can affect your mental and physical health, disrupt daily life and make it harder to cope with everyday challenges.

Therapy can help you work through these issues and learn how to manage challenges. Not all therapy includes medication — sometimes talking to a professional is all you need. 

To make an appointment with a mental health provider:

Care Options

  1. Outpatient Care

    When you’re not in danger but still need help. You can meet with a therapist, psychiatrist, counselor, or other mental health provider while still leading your normal daily life.

  2. Inpatient Care

    When you need more support and supervision. You’ll stay in a hospital or treatment center. This can also include help for alcohol or drug use, such as detox or recovery programs.

  3. Emergency Care

    When there’s a mental health crisis. Go to the nearest emergency room or call 911. Tell them it’s a mental health emergency so they’ll send the right kind of help.

Important Plan Information

  • Using innetwork providers will help keep your costs lower. 
  • Some services may require approval ahead of time called a Recommended Clinical Review. You or your mental health provider can call a Personal Health Guide to start that process. 

Mental Health Personal Health Guide

Mental health plan experts are specially trained to help you and your dependents:

  • Get help in a crisis

  • Find a therapist, mental health specialist or facility

  • Make an appointment

  • Understand your mental health benefits, including copays and updated deductible and out-of-pocket maximum information

Call 1-866-355-5999 or chat with a mental health PHG in the BCBSTX App.

Digital Mental Health Programs

Get mental health support at your own pace and at no cost to you with digital programs designed to fit into your life.

Suicide & Crisis Lifeline (U.S.)

If you’re thinking about hurting yourself or someone else, call or text 988 anytime. You can also chat online at 988lifeline.org. Help is always available.

Resources

Learn more about your mental health benefits: